Retail Cloud Mobile Application
Who We Are
Retail Cloud is a mobile application designed to provide seamless retail experiences, connecting users with essential shopping tools, personalized recommendations, and account management features. Your privacy and data security are important to us. This policy explains what personal data we collect, why we collect it, and how it is used.
What Personal Data We Collect and Why
User Accounts & Registration
When you sign up for Retail Cloud, we collect personal information such as your name, email address, phone number, and payment details (if applicable). This information allows us to create your account, provide customer support, and enhance your shopping experience.
Comments & Reviews
If you leave a review or comment on Retail Cloud, we collect the information provided in the comment form, along with your IP address and device details to help detect spam.
An anonymized string (hash) from your email may be sent to a third-party service (Gravatar) to check if you use it. Their privacy policy is available here: Gravatar Privacy Policy. Once your comment is approved, your profile picture (if applicable) will be publicly visible next to your comment.
Media Uploads
If you upload images or other media within the app (e.g., profile pictures or product reviews), ensure they do not contain embedded location data (EXIF GPS). Other users may be able to download and extract location data from uploaded media.
Contact Forms & Customer Support
When you contact our support team through the app, we collect the details you provide, such as your email and message content, to assist you and improve our support services.
Cookies & Tracking Technologies
App Usage & Login Sessions
- If you log in to your Retail Cloud account, we use cookies and local storage to remember your session and app preferences.
- If you select “Remember Me,” your login will persist for two weeks. Otherwise, login cookies expire after two days.
- Editing or publishing content within the app may store temporary cookies to track your activity.
Embedded Content & Third-Party Services
Retail Cloud may include embedded content (such as videos, promotions, or analytics scripts). These third-party services may collect data about you, use cookies, and monitor interactions with their content.
Analytics & Data Sharing
Who We Share Your Data With
We do not sell your personal data. However, we may share necessary data with:
- Service providers (e.g., payment processors, cloud storage, customer support tools).
- Legal authorities if required by law or to protect user security.
- Analytics providers to help us improve app performance.
How Long We Retain Your Data
- Comments and reviews are retained indefinitely for user engagement purposes.
- Account data is stored as long as you have an active account. If you request deletion, we will remove all personal data unless required by law for legal, security, or compliance reasons.
Your Rights Over Your Data
- You may request an exported file of your personal data.
- You may request account deletion, erasing your data (except for legal/compliance obligations).
- You can update your profile details at any time through the app settings.
Security & Data Protection
How We Protect Your Data
We implement security measures such as encryption, secure authentication, and access controls to safeguard user data.
What Happens in Case of a Data Breach?
In the event of a data breach, we will notify affected users and relevant authorities in compliance with applicable regulations.
Third-Party Data Sources
Retail Cloud may integrate with third-party services (e.g., payment gateways, marketing tools) that provide additional data. We ensure compliance with industry privacy standards.
Automated Decision Making & Profiling
We may use AI-driven recommendations based on your browsing behavior, purchase history, and preferences to enhance your shopping experience. These automated processes do not make legally binding decisions.
Regulatory Compliance & Contact Information
Retail Cloud complies with applicable data protection laws, including GDPR and CCPA. For privacy inquiries or data access requests, contact us at:
For more details view our Global policy.
https://www.publicisgroupe.com/en/cookies
Last Updated: March 2025